A good interface makes the difference between feeling confused and overwhelmed or effortlessly in control. That’s important if it’s your mobile phone, but when the safety of thousands of passengers is potentially at stake, it is absolutely paramount.
This year Luton celebrated its 80th anniversary. In that time, it has grown from a small municipal airfield to the fifth busiest airport in the UK. But handling that growth efficiently and safely doesn’t happen by accident.
In my view, far from just being just “the people in the tower”, air traffic control is at the heart of an airport. It can help set the tone for the entire operation and can make an airport either poor or excellent.