In the latest episode of Altitude, Kelly Stone MBE, Heathrow Head of Operations and Jeannine Fernandes, NATS Heathrow Air Traffic Coordinator, joined our host Ady Dolan for an exclusive behind-the-scenes look at the inner workings of Europe’s busiest airport and how the centre is evolving to meet future demands.

Every day at Heathrow is an incredible feat of logistical and operational planning and delivery. Nowhere is that clearer than in the air traffic control team, but at Heathrow we do have one added secret ingredient: HOEC, the Heathrow Operational Efficiency Cell.