Creating a positive experience for customers is important in all industries, and this year’s annual AOA conference highlighted it’s no different in the aviation sector.

Personal reflections from one of our controllers on Remembrance Day…

I’m an Air Traffic Controller and have been working at NATS for 25 years. Currently I split my time between the Operations Room, where I control aircraft, and the Development Department where I work on projects delivering new En-Route systems.

I kind of fell into the job and in fact before applying to NATS, I had no aviation background at all. I’d heard that NATS was a good Company to work for, so I looked into the opportunities there. I applied to train as an Air Traffic Controller and quickly caught the aviation bug!

For decades, air traffic control for commercial flights in the UK has been keeping the skies safe and creating a more efficient environment for aviation – essentially making the UK’s sky a better place to fly.

Football is coming back to London… American Football, that is.

Every year America’s National Football League (NFL) hosts several games in the UK as part of its International Series. Of the 32 teams in the league, six will play a match in Britain’s capital.

It’s that time of the year again: warm summer evenings are becoming a distant memory and as the nights draw in, it’s time to pull the curtains and settle down for another series of our favourite TV singing contest, The X Factor.

Since 1980, the United Nations World Tourism Organisation (UNWTO) has celebrated World Tourism Day on 27th September – helping to raise awareness of the important role tourism plays in making the world a better place. 

A good interface makes the difference between feeling confused and overwhelmed or effortlessly in control. That’s important if it’s your mobile phone, but when the safety of thousands of passengers is potentially at stake, it is absolutely paramount. 

Now in its 16th year, The London Design Festival is a truly international affair. A creative celebration that brings together designers, architects and exhibitors from across the globe to showcase their latest designs, it is world-renown and the highlight of the year for many in the industry

Amanda Wakeley, Christopher Kane and Victoria Beckham are just a handful of iconic designers gearing up for one of the ‘big four’ fashion events of the year – London Fashion Week.